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Storage virtualization and SLAs

What should I look for in an SLA that involves storage virtualization?

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It depends on how mature your SLA definition is with your organization's ITIL initiative. Performance and availability would probably top the list. If you have users that have a constant requirement for information access, or they have a customer waiting on the other end of the phone while their data is loading, you may want to focus on those two parameters first.

This was first published in March 2008

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