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Storage virtualization and SLAs

EXPERT RESPONSE FROM: James E. Geis

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QUESTION POSED ON: 06 March 2008
What should I look for in an SLA that involves storage virtualization?

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It depends on how mature your SLA definition is with your organization's ITIL initiative. Performance and availability would probably top the list. If you have users that have a constant requirement for information access, or they have a customer waiting on the other end of the phone while their data is loading, you may want to focus on those two parameters first.

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