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EG’s software a hit

EG Innovations took a Best of VMworld award for the application and infrastructure management category, and as one of the judges, it’s my pleasure to tell you why … eG gets it, and it gets IT. The “it” the company gets is business. There were a lot of entries in the category, ranging from desktop virtualization management, cloud computing management and traditional system/network management. EG stood out because its product took a real user problem (in the demo, customers who had problems depositing money via a bank website) all the way through the final root cause analysis, and did so in a clear, consistent fashion that was very easy to trace back to the relative obscurity of a Samba process gone haywire on a file server. The company’s service-level agreement (SLA) awareness was elegant, particularly in that a failure to meet an SLA was a source of system alerts. Its mix of agentless and lightweight agents and its ability to manage system alerts in real time was great, akin to many of the others in the category. In the end, the business awareness put eG over the top.

It was deep level, allowing IT staff to react quickly with appropriate (and relevant) technical information at their disposal to solve problems or initiate handoffs between departments if needed. The business view allows IT to conceptualize the impact of a problem or SLA failure, and thus better align itself with the business. The wide array of hosts, services and vendors supported by the product grants a big boon — having one tool to rule them all (LotR jokes are prohibited, thank you). It’s a tool that a seasoned sysadmin and an entrenched CIO can both love, and better yet, both use.

So … on my trademarked poker scale: EG gets a solid nine pokers. It’s hot, like a fireplace poker, and if you get jabbed by it, you will certainly know it!

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As a (very) early client of eG and now a close partner, you're preachin' to the choir here... although as an ITIL Service Manager I'll tell you that the software can be a VERY beneficial tool for those adopting IT service management...the software has very wide ranging benefits to multiple ITIL processes, all the service lifecycle stages and as you've articulated can break down some of the walls preventing real integration with the business.
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